Frequently asked questions

Why should I place an order online?

Placing an online order means that you can place the order at your convenience, never a busy signal or an incorrect order due to miscommunication.

How do I place an order on pizzahut.me?

Simply click on ‘add to order’ when you have chosen your pizza and click on check-out when you have added all the products you want.

Can I place multiple orders?

Yes, you can. As soon as you have clicked ‘place my order’ and see a page that confirms that we have received your order you can place another order.

Can I re-order a previous order?

Yes you can, as long as you are signed in to your account when you placed the previous order. To see your previous orders go to the ‘Order history’ section under My account

What is a future order?

If you want your pizza to be delivered on a specific time instead of as soon as possible this is a future order. You can place orders to be delivered later on the same day (at least 1 hour from when you are placing the order) or in the next two days. If you place a future order you will receive a confirmation as soon as you place the order.

Choose ‘now’ if you want your order delivered as soon as possible.

How long will the order take to reach me?

Our orders usually take about 45 minutes to be delivered; however, there are instances, due to traffic or high demand during Ramadan for example that it may take longer, for which we inform about accordingly.

What payment options are available through Internet Ordering?

While we currently accept 'cash on delivery' only, we will introduce online payment shortly.

Why is there a minimum amount for orders?

For orders placed online or by phone there is a minimum order amount. For most locations this is OMR 3.0, but it can be higher if you are located further away.

Are delivery charges higher for customers who order from Pizza Hut online?

No, the delivery fee is always the same online as it is offline for the restaurant taking and delivering your order.

How can I tell how much I’m being charged for delivery service?

An itemized list of fee along with the taxes is listed before and after an order is placed. There are no other charges.

How will I know when the restaurant received my Internet Order?

Once you submit your order, the Order Confirmation page will show the time your order was received along with an estimated time that your order will be ready for pick-up or delivery. You will also receive a confirmation email at the email address you provided when placing the order and text message through SMS to the provided number. If you're still unsure about your order, you can always call our call center: 24 822 500.

I forgot to add an item to my order?

You can contact us at 24 822 500 and hopefully, depending on the status of your order, we may be able to make the requested change. It may be difficult to make changes for orders that are already on the way to the specific destination.

Can I have multiple addresses into my account?

Yes. You can add as many addresses as you need to a single account. Go to My Account and click on the Saved Locations button.

How do I reset my password if I have lost or forgotten it?

If you forget your password, that's OK! Just click on the "Forgot your password?" link on the Sign in page or in My Account section

Where can I change my account info?

Once you've signed in to the site with your username and password, go to My Account from the menu. You can change your account information there.

How can I find a restaurant near me?

The Hut Locator will help you find the restaurant nearest you. It will also show which locations offer dine-in, delivery and carryout.

How can I give feedback to Pizza Hut about my restaurant experience?

Pizza Hut wants to ensure that you have a terrific experience in our restaurants and on our website. If you would like to provide feedback you can do that here

Which restaurants offer delivery service?

Most Pizza Hut restaurants offer delivery service. To find out if your hometown Pizza Hut restaurant offers delivery, enter your street address into our Store Locator and look for the delivery icon in the search results.

How can I find nutritional information on Pizza Hut products?

You can find nutritional information on Pizza Hut products under ‘nutritional values’ which you can find at the bottom of the homepage. You can also click here

I can’t find what I’m looking for, whom do I contact?

If you don't see the answer to your question, please complete the from under contact us or you can call us on 24 822 500.

How do I organize a birthday party at Pizza Hut?

We have several options for birthday parties at Pizza Hut restaurants, click here for more information.

How can I register for offers?

There are several ways you can do this; you can 'Like' our page on Facebook, follow us on Twitter or register online and tick the box to receive offers from us. Remember to keep an eye on our hot deals page, there are always great money savings available!

How do I unsubscribe?

Click on our Contact Us where you'll be able to unsubscribe from emails and text messages.

How will you use my personal information?

Pizza Hut takes security and use of personal information very seriously; for full details of our Privacy Policy please click here